Availability: UMKC Libraries
Cindy Jimmerson explains an essential tool borrowed from the Toyota Production System, which is an extension of work identified with the well-known Value Stream Map. She offers an easy-to-learn problem-solving method that can be used in every aspect of healthcare to identify, understand, and improve processes that don't support workers in doing their good work. Through case studies and actual A3s, this book illustrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation as well as activities of daily work.
Availability: UMKC Libraries
From the nation's leading experts in healthcare safety--the first comprehensive guide to delivering care that ensures the safety of patients and staff alike. In Zero Harm, the authors share practical, evidence-based solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military.
Availability: UMKC Libraries, KC Public Library, Johnson County Public Library, Children's Mercy Library, and Mid-Continent Public Library
Ed Schein defines Humble Inquiry as "the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person." Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.
Availability: To read at Children's Mercy Hospital; Mid-Continent Public Library
Lean Hospitals, 3rd Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization.
Availability: Johnson County Public Library and Children's Mercy Library
The authors first show that the A3 report is an effective tool when it is implemented in conjunction with a PDCA-based management philosophy. Second, they show that the development and management of A3 reports is at least as important as the reports themselves, because of the deep learning and professional development that occurs in the process. And finally, they provide examples as well as some very practical advice on how to write and review A3 reports.
Availability: Access Medicine database provided by UMKC
Understanding Patient Safety begins with an introduction to patient safety and medical errors. Its second section surveys specific types of medical errors, including those related to surgery, medications, diagnosis, transition and handoff, and infections. The third section covers proven solutions, from establishing reporting systems, to creating a culture of safety.
Availability: Access Medicine database provided by UMKC
An in-depth case study of Cleveland Clinic's revolutionary transformation around the customer--a powerful model for any leader seeking to drive positive organizational change. Service Fanatics shows the specific steps the Clinic took to go from the bottom 10th percentile in Medicare's survey to above the 90th percentile in less than 10 years. The book explains the strategies and tactics any leader can emulate to turn his or her organization into a patient- and family-centric healthcare delivery model.
Availability: Access Medicine database provided by UMKC
This thoroughly revised resource shows, step-by-step, how to simplify, streamline, analyze, and optimize healthcare performance using tested Lean Six Sigma and change management techniques. The book fully explains how to improve operations and quality of care while dramatically reducing costs.
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