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UMKC University Libraries

Information Resources for Solo Practitioners & Small Law Firms

Guide prepared in conjunction with law school Solo and Small Firm Practice Course

An Introduction to Knowledge Management

What kind of business is law?  What is our principle asset?

Where the effort has to be placed




Culture/Human Beings

Arrow pointing up and down


 KID Pyramid

Knowledge: tacit, relationships, incentives, policies, not “reinventing the wheel”, continuing education, communication and cultural barriers, tracking work flow

Information: access, authentication and version control, information retrieval systems, indexing, metadata, architecture, interface, design, data mining

Data: collection, preservation, integrity, migration, compatibility

How does one measure the value of a law firm?  Not by the real estate, equipment or other tangible assets it owns. . . .  Not by its individual lawyers -- they are constantly leaving or retiring, and new ones (hopefully) are constantly being added.  Not even by its client roster. . . .  Instead, the true value of a law firm is in its collective knowledge. Knowledge of the law, knowledge of its capabilities, knowledge of its client needs and of its competitors.  A firm's effectiveness turns on how well its lawyers can bring their collective knowledge to bear in their client's behalf and how well the firm can use this knowledge to market its services. Rovner, J.R.(1999). Building the Smart Law Firm: Guidelines for Effective Management of Legal Knowledge Management.

In Daily Journal Legal Works, The Technology Answer Show, Los Angeles 1999, Conference and Exhibition (pp. 133-138) Little Falls, NJ: Glasner Legal Works.

“The only sustainable advantage a firm has comes from what it collectively knows, how efficiently it uses what it knows, and how readily it acquires and uses new knowledge.”

Thomas Davenport and Laurence Prusak, cited in Matthew Parsons, Effective Knowledge Management for Law Firms, 4 (Oxford University Press, 2004)


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