Learning Objectives for Furious to Curious:
1. Describe your typical reactions and optimal responses to conflict
2. Practice ways of developing “mental stability” in the face of conflict
3. Show how being mindful (e.g., attentive, curious, flexible, present) can help you deal
more effectively with conflict
4. Practice ways of reducing the emotional toll of conflicts on your well-being
For further information:
- Covey S. Chapter 5. “Seek to understand then be understood.” In, Seven Habits of Highly Effective People.
- Folger JP, Poole MS, Stutman, RK. Introduction and Chapter 1 in Working Through Conflict:
- Strategies for Relationships, Groups and Organizations 5th edition. Allyn & Bacon 2005.
- Stone D, Patton B, Heen S. Difficult conversations. How to discuss what matters most. New York: Penguin; 1999.
- Thomas, K. "Conflict & Conflict Management." In, Handbook of Industrial & Organizational Psychology, Chicago: Rand McNally; 1976.