What you Want(survey results and your comments) Priorities vary among library users. Check out what everyone wants: Note: includes both qualitative and quantitative results. In General you want:
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To determine your priorities for service, we looked at your desired level of service, with the assumption that you would desire higher service for the items that were more important to you. The top five items to undergraduate students were:
Next, we looked at how well we were meeting your top priorities. To do this, we looked at the gap between the level of service you believed you were getting, and the minimum level of service you expect. Then, we looked at a similar gap, but this time between the level of service you believed you were getting, and the level of service you desired. Here are those results:
You can see that we are doing fairly well on most of your priorities, but we are not meeting even your minimum expectations in Adequate Hours of Service. As a result, we are looking closely at how we can expand our hours within the constraints of our budget and concerns of space and security.
Here's where you can help! Let us know when you want extended hours (Friday evenings? Saturday mornings? Three in the morning on a Tuesday?) and what you would like to do in the library during those hours. Feel free to leave a comment!
To determine your priorities for service, we looked at your desired level of service, with the assumption that you would desire higher service for the items that were more important to you. The top five items to graduate students were:
Next, we looked at how well we were meeting your top priorities. To do this, we looked at the gap between the level of service you believed you were getting, and the minimum level of service you expect. Then, we looked at a similar gap, but this time between the level of service you believed you were getting, and the level of service you desired. Here are those results:
We are happy to see that you are happy with the service the library provides, and believe we employ knowledgeable staff. However, we can clearly see that you would like better access to the libraries' materials, need a website that is easier to navigate, and would like us to expand our hours. You can see some things we are working on and have already done, and we will also conduct a careful assessment and revisiting of our library homepage, develop new tools to help you better use library resources, and add new electronic collections.
Also, to better determine what the Libraries can do to meet your specific needs, there is now a Graduate Student Services Coordinator at Miller Nichols Library, who can help you get to exactly what you need from the libraries. We would be happy to work with you to find out ways we can better meet your needs, and to get you in touch with the library materials and services you need.
To determine your priorities for service, we looked at your desired level of service, with the assumption that you would desire higher service for the items that were more important to you. The top five items to faculty and staff were:
Next, we looked at how well we were meeting your top priorities. To do this, we looked at the gap between the level of service you believed you were getting, and the minimum level of service you expect. Then, we looked at a similar gap, but this time between the level of service you believed you were getting, and the level of service you desired. Here are those results:
You can see that we are doing fairly well on most of your priorities, meeting your minimum expectations in all but one, and are less than a point away from your desired expectations in all areas. However, we can see that our print and electronic journal collections do not meet your minimum expectations, and this is your top priority.
Journals are expensive as they require annual subscription or licensing fees. The library’s strategic plan is to move as much in the direction of adding electronic resources to our collection offerings as our budget allows. To stretch our collections budget capacity as much as possible, the library partners with the other libraries in the UM System and with other library consortia to negotiate better contracts for these services. We will continue to place a strong emphasis on the service we provide to you, in hopes of coming even closer to your desired expectations in these crucial areas.
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